FAQ

Frequently Asked Questions

  • Do you do commissions?

Yes.  Commissions are welcome and created by our resident artist, Willa Story.  She specialises in techniques featuring mosaic and stained glass.  Nothing is too small or too large.  Willa loves to work closely with her clients to bring her truly unique pieces to life.

 

  • How can I find your gallery?

You can visit us at The Old Transformer Shed, Eastgate, Hexham, Northumberland, NE46 1BH.  Our opening hours are Tuesday – Friday: 11.30 am till 3.30 pm and Saturday: 10.00 am till 5.00 pm.

 

  • Do you sell online?

Yes.  You can view a range of our online products currently available here

 

  • Do you deliver to my country?

Our online shop offers FREE postage to all UK customers.  For orders outside the UK, wholesale or customer orders please contact us for a delivery quote.  You can reach us using our handy contact form.

 

  • What payment methods do you accept?

You can pay via the online shop with any Credit/Debit card or with PayPal.  For commissions payment options and deposits will be discussed with you firstly.

 

  • What is your returns policy?

If for any reason you are unhappy with the order please let me know immediately (within 72 hours of receiving your shipment).  If you should need to return an item please ensure it is secured carefully and returned, a refund will be issued upon receipt of the item, please note shipping charges are your responsibility.  We recommend you use a registered post as we cannot accept liability for items lost on return.  Refunds will be made within 14 days.  Commission orders can not be returned unless faulty.  Insurance and shipping will be discussed in full on commission.  If you do experience any damage on delivery of your commission please let me know as soon as  possible.

 

  • What are the timescales for orders and commissions?

All online orders will be dispatched within 5 working days.  UK orders should arrive within 4 working days from dispatch.   Overseas orders should arrive within 5 to 7 working days from dispatch .  Commissions can vary dependent on the size and complexity of the work.  Timescales will always be discussed in full upon commissioning the piece and agreed with the client prior to undertaking.

 

  • Where else can we see your work?

We regularly attend shows and fairs, displaying and selling our work.  To find out if we are at an event near you click here.

 

  • How can I contact you?

You can visit us or ring us at the gallery on 01434 694716 during opening hours .  Alternative we may be available out of hours in the workshop on 01434 344818 or you can reach us using our handy contact form.